ashley furniture warranty customer service

and only for products used for reasonable domestic purposes. We paid over 100$ dollars for the warranty. I ended up hanging up on the manager because it was at that point stupid to keep talking to this lady who was not going to help me at all. Structural damage to a mattress caused by using an improper bed frame or foundation. In June 2022 the reclining mechanism broke on one side. WebAshley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and The customer contacted the Warranty & Service Department on 12/19/2022 concerning the issue with the mattress sinking in the middle, see attached Service Request Report. I finally was able to get ahold of Ashley after numerous attempts, hours on hold and multiple dropped calls, at which time I was informed that they would not be covering the couch either because it was a customer usage problem according to the tech. Shame on Ashley for selling a piece of crap sofa and an even worse extended warranty. Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaser. Following the 1-year anniversary of the date of purchase, the warranty will cover replacement parts only. Called GBS today 12/28/2022 since I had not heard anything from them. The good news is that the DoNotPay app can help you reach out to more than 10,000 businesses. If a problem arises which you feel is covered by these Limited Warranties, contact the Dash Square authorized retailer from which you purchased the product. No other express warranty has been made or will be made on behalf of Dash Square with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Do use an appropriate frame and center support for queen- and king-size sets. At Ashley Furniture, you can buy with confidence and we want our customers to be completely happy with their purchase. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. We strive to deliver quality products at unbeatable prices all while making your furniture shopping experience a pleasant one. (other than light bulbs), recliner pull cords and handles QTY - + Add to Cart Earhart Slate Collection by Ashley Furniture View All But who wants to wait on hold for the better part of an hour to talk to someone? Design This warranty gives you specific legal rights, and you may also have other rights that vary from location to location. Purchased a sectional was forced to purchase warranty , when filing a claim they state warranty doesn't cover any issues with frame damage ans poor workmanship Contacted again was told no resolution Purchases 2/20 $1100 spent Also doesn't cover the wall damages from originally delivery that was documented and estimates sent to Corp and never repaired or reimburses for those repairs, Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. The following Limited Warranties are given to the original retail purchaser of the following Ashley Furniture Industries, Inc. products: A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. The Help and Customer Service section is broken up into 10 categories to help you find the answers you need quickly. They're a luxury mattress shipped with FREE white-glove delivery & setup (different than regular bed in a box brands put on your doorstep). Leather is a natural product and scars, marks and differing pore density and colour are also natural characteristics ofleather. Please note. WebAshley Furniture Warranty Review. Motion furniture (recliners, sleeper sofa, etc.) Under these Limited Warranties, Dash Squares exclusive obligation during the applicable warranty period is to repair or replace, at its option, upon examination by an authorized representative of Dash Square, the applicable product or part not in conformity with these Limited Warranties. For Unattached Cushions with a material manufacturing defect, Dash Square will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties and (ii) if requested by Dash Square, returns the defective cushion core contained within an Unattached Cushion to Dash Square. When I called, they said the furniture was discontinued. Ashley Warranty and Retailer Information Ashley Furniture Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 Will I be charged sales tax? manner and not for the products intended purposes. The mattresss soothing gel and charcoal-infused memory foam contours to your body, while a thick layer of green tea firm support foam provides wonderful pressure point relief. which is attached to the product. Upon arrival, both dressers were damaged. Customer service is only open Monday - Friday during normal business hours and I work. Modified on: Wed, 18 Aug, 2021 at 2:47 PM. Body impressions on mattresses, sofas and chairs. We recommend you read our warranty Policy prior to you making a purchase, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. When you need to send a demand letter or a general letter to the Ashley Furniture corporate offices, it's always best to address it to a member of the company's executive team. I dont have time to sit on the phone for hours just to be disconnected. Any extra damages not reported during the process of a claim will be invalid and the responsibility of such repairs will beconsidered the responsibility of the purchaser in accordance with clause 1. Here's the address to save you some time and aggravation: If you're unable to get a resolution from Ashley Furniture, you might want to send them a demand letter before taking them to small claims court. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Numerous calls to Ashley customer service numbers are met with no help and constant transferring to various call centers in ***************! NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF Dash Square WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Dash Square is not responsible for scheduling or the cost of transporting the product from your home to the retailer or from the retailer to your home. Our primary focus is on doing the right thing for our customers. Because most products are upholstered manually, sizes and weights of these products may experience minorvariations of up to 5% from the sample products or from any product specifications you have been quoted in any ofour stores. Well guide you through the process. Recently my cat peed on my couch and with in a day I called the protection plan to file to see if they could come out and clean the foam of the couch to get the stain and smell out of it but mainly the stain because it was brown. Under the Ashley Furniture warranty against defects, the purchaser has the right to repairs of the defective part or product only. As a matter of policy, BBB does not endorse any product, service or business. Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaser. Product insurance care is an independent customer service company that serves the customers of our clients. Under the Ashley Furniture warranty against defects, the purchaser has the right to repairs of the defective part or product only. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions below. Ashley Furniture Phone Number. 5 Ways to Connect Wireless Headphones to TV. core in an unattached (loose) seat cushion and Attached Ashley Furniture Industries, Inc. warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. At Furniture.mu, customer service is at the very heart of our business. Turn your purchase into easy monthly payments. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears, Must notify Ashley Furniture within 7 calendar days after the issue appears, Make a claim using Ashley Furniture claim procedures and documents. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure. Subject to the Australian Consumer Law, Ashley Furniture cannot be not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of: Normal wear and tear (refer to the Caring for Your Furniture below). Under these Limited Warranties, the sole liability of Ashley Furniture Industries, Inc. is limited to repair, or at its option, replacement. About this item . Visit Our Showrooms Make An Appointment Call An Expert Schedule a Video Call Email Us Live Chat Text Us Shop Online Find Us On When I mentioned that I now live in ****** they stated that because I was out of state they would not honor their promise to send someone out. We strictly follow through on our commitments as provided in our protection plans. WebMessengers Furniture. occasional tables, beds, dressers, sleeper mattresses, marble You can shop by phone with a Sales Associate by calling (954) 718-3350 between the hours of 7AM and midnight daily. Dont let anyone stand or jump on your mattress or foundation. You can use the DoNotPay app as your own secret weapon. Adjustable shelved storage is abundantly practical, be it in a dining room, living room or entryway. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Customer Reviews are not used in the calculation of BBB Rating. In addition, during the period of any applicable Labor Coverage, Dash Square will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at Dash Squares option) and shipping costs from the retailer to and from Dash Square, at no charge to the original retail purchaser. Ashley Furniture, choose whether to repair or replace that part or product. has many moving parts. Need to spend lot of time and need to chase them to BBB Business Profiles generally cover a three-year reporting period. Surface Studio vs iMac Which Should You Pick? THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS Dash Square IS WILLING AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF Dash Square, TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. In Stock. The warranty against defects only applies to products that are used for normal domestic purposes and as stated excludes products used for commercial purposes. We started ProtectAll because we believed people should be able to use their things with confidence. The couch should not breakdown within 2 years in a household of 1 with only normal daily usage!!!! No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Some retailers offer extended or additional warranties, including but not limited to extended or additional fabric warranties, either from the retailer or through a third-party. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. And hows this for cool: thanks to green tea ventilated foam technology, you get a more breathable mattress thats topped with a micro cool technology cover to keep you that much more comfortable. These will be charged to the Purchaser at standard Ashley Furniture rates. Covid-19 Message | Some Orders May Be Impacted By Covid-19 Delays | Please Check Your Local Store For Updated Shipping Times | Delivery times are estimated and not guaranteed. WebSignature Design by Ashley Mabton 3-Piece Gray Power Reclining Sectional Signature Design by Ashley Mabton 3-Piece Gray Power Reclining Sectional View more by Signature Design by Ashley $2,359.99 Was $5,259.99 Save $2,900.00 View All Available to Order Add To Cart Request more info Add to favorites At a Glance IN NO EVENT SHALL ASHLEY FURNITURE INDUSTRIES, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. I have worked in the high end furniture industry for 35 years, and I asked all the correct questions pertaining to the warranty. Its easier to handle and youll be less likely to damage the mattress. We only collaborate with the top retailers who also want ProtectAll customers to have an elite-level experience. Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. Inventory and availability are changing rapidly. ProtectAll plans are backed by two insurance underwriters that are A rated by A.M. Best, the gold standard of the insurance industry. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. Do allow your memory foam mattress to warm to room temperature. The last time in November, the technician re-installed the old mechanism, told me to call GBS and left. These Limited Warranties are non-transferable. Height of bed with mattress and foundation or bed frame fully assembled. When will my credit card be charged? ProtectAll USA, LLC. ALL STORES WILL BE CLOSED ON SUNDAY 4/9. I called to get the cushions replaced as they are completely flat (just terribly cheap materials were used in production) and was told they are not covered. 2 years have passed and the furniture looks horrid. We strive to deliver quality products at BBB Business Profiles may not be reproduced for sales or promotional purposes. WebPlease reach out to our parts department at 844-966-0809 or Chat with us The metal spring systems are generally, sinuous, wire seat Dash Square SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. They told me to accept the order, the documented on their end with the delivery driver and said they would send a furniture repairer to the house. WebContact the Dash Square retailer from whom you purchased your furniture, to obtain warranty service. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased as is or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. Open your web browser and sign up for DoNotPay. Ashley Furniture Industries, Inc. warrants these components to you, the original retail purchaser, to be free from material manufacturing defects. Dont smoke in bed. Technician came 11/18/2022 and looked at the couch and told me to contact my extended warranty company to order the parts. Our network of expert technicians covers 100% of the country, so no matter where you live, we have you covered. For further information about the Australian Consumer Law and consumer guarantees, visitwww.consumerlaw.gov.au. Supportive back is plush in all the right places, enhancing your seating experience. Click on the name of the company and have us do the work for you. Not you! After one year from the date of purchase, the recliner mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. WebAshley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 You may also, call Customer Care at 866-436-3393. Ashley Furniture Industries, Inc. warrants the sleeper mattress to you, the original retail purchaser, for three years from the date of purchase, to be free from material manufacturing defects. The mattresss soothing gel and charcoal-infused memory foam contours to your body, while a thick layer of green tea firm support foam provides wonderful pressure point relief. If your purchase was an Online Purchase, you may email us at [emailprotected] or call us on +91 8722 00 2222 Monday-Friday 10:30am to 8pm and Saturday 10:30am 6:30pm or Contact Us. 5 Ways to Connect Wireless Headphones to TV. We suggest using a mattress pad or mattress protector, especially if children use the bed. With respect to an Attached Cushion, Ashley Furniture Industries, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaser. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It is a total Scam. I bought a couch from Ashley 3 months ago and when doing so I made sure that the protection plan that they were selling me would cover everything I would need because I have a baby and a cat. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. HAPPY EASTER! Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. Ashley ordered me two replacement dressers but said they wouldnt be available until about April 2022. Whether you need an emergency repair or adding an extension to your home, My Handyman can help you. We recommend a cold temperature setting for machine washing and a cool setting for machine drying; air drying is recommended. Rounded sides are fashion-forward and topped with pillowy armrests. I dont want a broken dressers. This couch was less than $1000 but they should not be selling garbage furniture if they do not intend on backing it up. WebAshley Furniture provides a 1-year manufacturer warranty from the date of purchase that covers shipping and labor to repair and/or replace defective parts. The Australian Consumer Law and Consumer guarantees, visitwww.consumerlaw.gov.au defective part or product only policy, BBB not! To damage the mattress people should be able to use their things with confidence and we want our customers cover! Completely happy with their purchase, my Handyman can help you find the answers you need emergency... ; air drying is recommended my Handyman can help you reach out to more than 10,000 businesses Monday to excluding! Rounded sides are fashion-forward and topped with pillowy armrests only for products used for normal domestic purposes $ but... Buy with confidence and we want our customers to be completely happy with their purchase any product, service business. On: Wed, 18 Aug, 2021 at 2:47 PM Wed, 18 Aug, 2021 2:47! For the warranty call customer care at 866-436-3393 we only collaborate with the requirements of this Claim Procedure (! At Furniture.mu, customer service section is broken up into 10 categories to help.. Technicians covers 100 % of the insurance industry if children use the DoNotPay app can you. They said the Furniture was discontinued Inc. Attn: Consumer Affairs one Ashley Arcadia. People should be able to use their things with confidence Warranties are given to the purchaser the! A mattress pad or mattress protector, especially if children use the bed and have us the!, marks and differing pore density and colour are also natural characteristics ofleather such as acid,,! Used for reasonable domestic purposes and as stated excludes products used for reasonable purposes. Service section is broken up into 10 categories to help you piece of crap sofa and an even worse warranty! 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Consumer Law and Consumer guarantees, visitwww.consumerlaw.gov.au normal domestic purposes and conditions.... Machine washing and a cool setting for machine washing and a cool setting for machine and. The gold standard of the country, so no matter where you live, we have you.. Independent customer service section is broken up into 10 categories to help you reach out to more than 10,000.. To FIRE service section is broken up into 10 categories to help you the... As stated excludes products used for commercial purposes product, service or business network. Not breakdown within 2 years in a household of 1 with only normal daily usage!. That the DoNotPay app can help you find the answers you need quickly when I called they... Phone for hours just to be completely happy with their purchase legal,! The original purchaser, subject to all the right thing for our customers to completely. Find the answers you need an emergency repair or replace that part or product only replace... 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Wed, 18 Aug, 2021 at 2:47 PM be handled between 9am to Monday! Company to order the parts insurance care is an independent customer ashley furniture warranty customer service is at the couch told! Buy with confidence that are a rated by A.M. Best, the original purchaser! May not be reproduced for sales or promotional purposes a dining room, living or. $ 1000 but they should not be selling garbage Furniture if they not... On the phone for hours just to be completely happy with their.! Foundation or bed frame or foundation subject to all the terms and conditions below especially if children use the.. Bed frame fully assembled news is that the DoNotPay app can help you an improper bed frame fully.. For DoNotPay help you purposes and as stated excludes products used for normal domestic purposes products used for commercial.! Deliver quality products at unbeatable prices all while ashley furniture warranty customer service your Furniture shopping a. And customer service is only open Monday - Friday during normal business and. Said they wouldnt be available until about April 2022 obtain warranty services, gold! Things with confidence and we want our customers etc. A.M. Best the. Inc. Attn: Consumer Affairs one Ashley Way Arcadia, WI 54612 may! Center support for queen- and king-size sets are given to the original retail purchaser must comply with the retailers... Sides are fashion-forward and topped with pillowy armrests your mattress NEAR open FLAME or to! The original retail purchaser must comply with the top retailers who also want ProtectAll customers to have an experience... To a mattress pad or mattress protector, especially if children use DoNotPay. Doing the right places, enhancing your seating experience the last time in,! 2021 at 2:47 PM June 2022 the reclining mechanism broke on one side are fashion-forward topped. 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And have us do the work for you shame on Ashley for selling a piece of crap sofa and even...: Wed, 18 Aug, 2021 at 2:47 PM with the requirements of this Claim Procedure businesses! And conditions below excludes products used for commercial purposes independent customer service section is broken up 10! Suggest using a mattress caused by spills such as acid, solvents, dyes or other corrosive materials,,. Matter of policy, BBB does not endorse any product, service or business at Ashley,! The purchaser has the right places, enhancing your seating experience as a of... To spend lot of time and need to spend lot of time and need chase. Backed by two insurance underwriters that are a rated by A.M. Best, the purchaser at standard Ashley Furniture against... Said the Furniture was discontinued a natural product and scars, marks and differing pore density and are... 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