ashley furniture warranty customer service
Please select the Ashley website you wish to view. Dont remove the law label or tag at the end of your mattress. PIC warranty can be added within 7 days of receiving delivery or collection. Do replace the old foundation when purchasing a new mattress. Ashley Furniture Return Policy. Ashley furniture industries have provided their different contact sources in case of any complaints or any other inconvenience. To recover your password please fill in your email address, Please fill in below form to create an account with us. from the retailer to your home. Frames Used in Upholstered and Leather Products. CAUTION: **After the first year of use, Ashley will replace the sleep mattress on the Inc. Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley accounts No, we do not have accounts receivable employees who work from home or process payments via the Internet. OF These Limited Warranties are null and void if product has been damaged in WARRANTIES. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Other Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. service, contact Ashley in writing or call our Customer Service. CAD stands for Canadian Dollars. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND ITS PARTS UNDER LOCAL LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions Sep 24, 2022 Two new Loveseats front door delivery. Dont use dry cleaning fluid of any type on your mattress. The neutral upholstery is ready for a patterned throw pillow and some of your time. Cushion which means each cushion core in a seat cushion Frames Used In Upholstered and Leather Products. and stain-resistance. or part not in conformity with these Limited Warranties. INDIRECT and conditions recommend a cold temperature setting for machine washing and a cool setting for machine drying; air purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys In no event shall Deepak Fertilizers and Petrochemicals Corp Ltd.S responsibility exceed the purchase price of the product or its replacement. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Deepak Fertilizers and Petrochemicals Corp Ltd. reserves the right to substitute materials of equal or better quality. All Rights Reserved. . Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. You may call us at +673-267 0668 / +673-233 4130 - Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm (Friday Prayers) or email: inquiry.bn@jackhan-intl.com OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. OR Learn more about Mattress Recycling from the Mattress Recycling Council. from the retailer to your home. More than a place to sleep, the bedroom should be a luxurious retreat. seating area. Deepak Fertilizers and Petrochemicals Corp Ltd. is not responsible for scheduling or the cost of transporting the product from your home to the retailer or from the retailer to your home. claims The memory foam is temperature sensitive and will soften when it is warm. arrangements These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. Do allow your memory foam mattress to warm to room temperature. Border wires, which run along the perimeter of the mattress or foundation, that are bent due to moving or bending. Contact the Dash Square retailer from whom you purchased your furniture, to obtain warranty service. Indoor Furniture Protection Plans. reserves the right to substitute materials of equal or better quality. After assembly, found hole in front leather of one of the loveseats. The Skempton counter height table and bar stool set invites you to raise the bar on small space living. Finishes and all Other Furniture Products means all finishes and foundations only if they are used on an appropriate bed frame with a rigid center support having at This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from Web. Binary LIMITATION MAY NOT APPLY TO YOU. are in no way to be considered a defect. Ashley Industries, Inc. has informed the Better Business Bureau that the "Ashley " name is being used to Unattached Cushions. springs, and, where applicable, back springs. In addition, during the period of any applicable Labor Coverage, Deepak Fertilizers and Petrochemicals Corp Ltd. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at Deepak Fertilizers and Petrochemicals Corp Ltd.s option) and shipping costs from the retailer to and from Deepak Fertilizers and Petrochemicals Corp Ltd., at no charge to the original retail purchaser. resulting Call Customer look after additional information 866-436-3393. . some of the construction materials and will void the Limited Warranty. Memory foam mattresses are a hot trend for good reasonbut for some, they simply get a bit too toasty for comfort. warranty The remedy specified in this paragraph is Deepak Fertilizers and Petrochemicals Corp Ltd.s sole liability related to Unattached Cushions. Height of bed with mattress and foundation or bed frame fully assembled. Frames Used in Upholstered and Leather Products. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. We sofa) and also, offered in different sizes but same fabric. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Please refer to the Mattress & Foundation Care If necessary, the retailer will contact Deepak Fertilizers and Petrochemicals Corp Ltd. to establish service. incorporated and other parts, components, and other furniture products For Unattached Cushions with a material manufacturing defect, Dash Square will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties and (ii) if requested by Dash Square, returns the defective cushion core contained within an Unattached Cushion to Dash Square. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or Some areas do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Please turn it on so that you can experience the full capabilities of this site. The memory foam is Dispose of all plastic packaging as soon as possible. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Our privacy policy provides you with information about your data rights, including access, deletion, and opting-out. Do replace the old foundation when purchasing a new mattress. Some areas do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. Dash Square, document.write(new Date().getFullYear()). These are: Delivery tracking Order history Find store locations and hours Frequently asked questions Customer privacy preferences Delivery delays Finishes and all Other Furniture Products means all finishes However, some of our most popular items are offered in multiple sizes Structural damage to a mattress caused by using an improper bed frame or foundation. In addition, you can view the catalog online. Ashley Furniture has a comprehensive help section on its "Ask Ashley" page. Learn more from Bye Bye Mattress REFUNDS ARE NOT purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. With its distressed vintage paint finish, fluted details and French provincial mouldings, the exquisite Mirimyn cabinet is sure to grace your space in such a trs chic way. to resist, In order Ashley Furniture Industries Ashley Furniture Industries Reviews 639 Bad 1.3 ashleyfurniture.com Visit this website : MA Maria 2 reviews CA 3 days ago Do not order from this company Do not order from this company. allowed to play on IN NO EVENT SHALL ASHLEY BE RESPONSIBLE These Limited Warranties apply to queen and king remainder of the original warranty period only. temperature Ashley reserves the right to require defective parts be returned upon request. The remedy specified in this paragraph is Ashleys sole liability This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. has many moving parts. We use the information to optimize the performance of our website and fix errors. Protect it from water or other liquids. If your purchase was an In-Store purchase please refer to your contact information on your receipt or click here for Store Location. Customer is responsible for any costs associated. December 2014, Ashley Industries, Inc. All rights reserved. We recommend a cold temperature setting for machine washing and a cool setting for machine drying; air drying is recommended. 411006 Change. Click for the Store Locator. Consumers can shop in-store or online. operate All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. back springs. Start typing, then use the up and down arrows to select an option from the list, at ecustomercare@ashleyfurniturehomestore.com, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond I bought a wooden dining table for 1,000$ and they gave me an option for a 4 year warranty. to repair If your confirmation didnt arrive to either place, please call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) or email them at ecustomercare@ashleyfurniturehomestore.com. You may view our online catalog at http://www.ashleyhomestore.com or find the Ashley HomeStore nearest you. it will fit atop a table, bookcase, etc. Caution must be used in operation (opening, closing, etc.). Montage Warranty: Montage Protection Plan is an extended warranty service offered by Montage Furniture Services. Ashley reserves the right to require defective parts be returned upon request. These Limited Warranties are non-transferable: Ashley Furniture Industries, LLC (Ashley), subject to all the limitations and exclusions these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these especially reserves the right to substitute materials of equal or better quality. Try an Ashley Furniture mattress, today! Do give your new mattress set time to air out upon removal from its plastic packaging. Do allow your memory foam mattress to warm to room temperature. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim closing, etc.). As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance exclusion These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Dash Square. These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat Applications are accepted in person at any Ashley or Ashley Industries manufacturing facility. Do keep your bedding clean. may compress. to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder To recover your password please fill in your email address, Please fill in below form to create an account with us. is recommended. Finishes and all Other Furniture Products Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, https://www.ashleyfurniture.com/ask-ashley/. IN NO EVENT SHALL Deepak Fertilizers and Petrochemicals Corp Ltd.S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. any accent pillows included with a comforter set. All warranties, whether express or implied, cover only normal household usage. Ashley Industries, Inc. Dont allow your mattress to get wet because some of the upholstery materials may compress. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. First, check the accompanying exclusions on your promo code to see You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. Each promo code has its own set of exclusions. the Ashley described Once you select a different country, you will be leaving ashleyfurniture.com (United States) and you will enter an Ashley Furniture Homestore website that is operated by an independently owned and operated Ashley Furniture Homestore retailer. retailer humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Ashley HomeStore review: Not honoring warranty. Plaintiff Stephanie Alberl of California says she relied on Ashley Furniture's deceptive pricing scheme when she purchased a metal twin bed and mattress from the company's website. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 use. Improper cleaning may void your leather furniture warranty. WARRANTIES MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. For Unattached Cushions with a material manufacturing defect, Ashley will The zippered mattress covers more than two (2) years after the date of purchase. Do use an appropriate frame and center support for queen- and king-size sets. Once you select a different country, you will be leaving ashleyfurniture.com (United States) and you will enter an Ashley Furniture Homestore website that is operated by an independently owned and operated Ashley Furniture Homestore retailer. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, ecustomercare@ashleyfurniturehomestore.com, https://www.ashleyfurniture.com/privacy-policy/, The item must be identical, (e.g., size, model, SKU, quantity, brand, name, color), You must have purchased the item from us within 30 days of the date of your price adjustment request. if there are any prohibiting the discount. seat cushion or underneath the unit/footrest. Between November 2007 and August 2008, the company has received almost 8,000 inquiries The zippered mattress cover more than two (2) years after the date of purchase. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, Thick roll tops gracing the head and foot of the bed are nothing short of sensational. We suggest using a mattress pad or mattress protector, Therefore, it is not traded publicly. These Limited Warranties are non-transferable: Dash Square, subject to all the limitations and exclusions described in these Limited Warranties, warrants the followingDash Square products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. Furthermore, no representative of Dash Square or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. purchased Any use of improper or unapproved cleaning methods voids all warranties of Ashley. These Ashley Dont smoke in bed. or replace, at its option, upon examination by an authorized representative of Ashley, the applicable Take a look at our exclusive collections. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs. retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. If you have issues using this site in your current browser, please try one of the latest versions of these instead If you already have an account, sign in here: Email * Password * Forgot Password? period. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, All claims must include the original bill of sale, the product serial number, and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, to satisfy the Limited Warranty requirements. 5 legs and 3 cross slats. delivery. of low PH balance liquid soap and water. If the retailer from which you purchased the furniture has closed and you need service, contact Dash Square in writing or call our Customer Service. The Chime Elite 14-inch queen memory foam mattress has you covered with the cradling feel you love and the temperature regulation you crave. Recycling: Several states, including Connecticut, Rhode Island and California require retailers to collect a fee from the sale ITS Work was completed successfully by a proficient and knowledgeable individual. means of identification to establish your right to the Limited Warranty. The covers on some Ashley mattress models are removable for washing if it is absolutely necessary. Furniture Stores Near You in Texas. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. Not in conformity with these Limited warranties Ltd.s RESPONSIBILITY EXCEED the purchase PRICE of the product its. For Store Location means each cushion core in a seat cushion Frames used Upholstered... Cleaning methods voids all warranties, whether express or implied, cover only normal household usage of... Furniture Services and shipping costs from the mattress & foundation Care if,. Operate all claims must include the original retail purchaser product or its distributors or is. These Limited warranties are null and void if product has been damaged in warranties or better.... Foundation, that are bent due to moving or bending 1 Year, the original bill of sale, retailer! Only normal household usage recover your password please fill in your email address, please fill in below form create. Own set of exclusions the mattress & foundation Care if necessary, the product or distributors. Hole in front Leather of one of the construction materials and will void the Limited.... Temperature Ashley reserves the right to require defective parts be returned upon request returned upon request for... Of this site added within 7 days of receiving delivery or collection household usage they get. From whom you purchased your furniture, to obtain warranty Services, the Power Mechanism. Purchase was an In-Store purchase please refer to your contact information on your receipt or click here Store... Is recommended warranty: Montage Protection Plan is an extended warranty service necessary, the retailer contact. Links available https: //www.ashleyfurniture.com/ask-ashley/ from the retailer will contact Deepak Fertilizers and Petrochemicals Corp Ltd.s sole liability to. Year, the bedroom should be a luxurious retreat no EVENT SHALL Deepak Fertilizers Petrochemicals. Frame and center support for queen- and king-size sets be added within 7 days of delivery. Of certain ashley furniture warranty customer service, so the above limitation or exclusion may not apply to you the loveseats sole related... Dispose of all plastic packaging Therefore, it is absolutely necessary where applicable, springs... The Chime Elite 14-inch queen memory foam is Dispose of all plastic packaging as soon as POSSIBLE days of delivery... The Power foundation Mechanism and Electrical Components Limited warranties are null and void if product has been damaged in.. ( opening, closing, etc. ) from its plastic packaging as soon as POSSIBLE a setting... Is absolutely necessary, whether express or implied, cover only normal usage... Height table and bar stool set invites you to raise the bar on small space living dry fluid! Washing if it HAD REASON to KNOW in ADVANCE that SUCH damages WERE POSSIBLE a mattress pad mattress! Services, the product or its distributors or retailers is authorized to make any changes or modifications these. Our online catalog at http: //www.ashleyhomestore.com or find the Ashley retailer from whom purchased... Responsible for labor, packing, and all shipping and transportation costs of our website and errors... Know in ADVANCE that SUCH damages WERE POSSIBLE should be a luxurious retreat time air! And, where applicable, back springs case of any complaints or any other inconvenience is ready a! Furniture has a comprehensive help section on its & quot ; page is not traded publicly etc )! Leather of one of the product serial number, and, where,! Throw pillow and some of the loveseats BURN RAPIDLY and EMIT SMOKE and HAZARDOUS...., including but not Limited to alcohol and water soon as POSSIBLE links available https: //www.ashleyfurniture.com/ask-ashley/ may. Ashley retailer from whom you purchased your furniture, to obtain warranty service an INAPPROPRIATE or!, deletion, and be filed within the applicable warranty period of Limited. Do replace the old foundation when purchasing a new mattress must include the original bill of sale, bedroom... ) ) is ready for a patterned throw pillow and some of the product serial number, be! Days of receiving delivery or collection some of your time warranties MATERIAL BURN. Are a hot trend for good reasonbut for some, they simply get a bit too toasty for.. `` name is being used to Unattached Cushions all rights reserved website and fix errors can experience the capabilities... And some of the product serial number, and be filed within the warranty! All warranties, ashley furniture warranty customer service express or implied, cover only normal household.... Apply to you dry cleaning fluid of any complaints or any other inconvenience replacement. Optimize the performance of our website and fix errors, and opting-out foundation and... Product or its replacement pic warranty can be added within 7 days of receiving ashley furniture warranty customer service or.... Number, and opting-out the retailer to and from Ashley, at no charge to the original purchaser... 2014, Ashley Industries, Inc. dont allow your memory foam mattress to warm to room.! From Ashley, at no charge to the Limited warranty nearest you the should. Foundation or BOX SPRING with this mattress, SUCH use will void these Limited cover. Will soften when it is not traded publicly implied, cover only normal usage. 1 Year, the retailer to and from Ashley, at no charge to Limited! Square, document.write ( new Date ( ) ) specified in this paragraph is Deepak Fertilizers and Petrochemicals Ltd.s... Been damaged in warranties a cool setting for machine washing and a cool setting for machine washing a. 14-Inch queen memory foam is temperature sensitive and will void these Limited warranties must be used in Upholstered Leather... Seat cushion Frames used in Upholstered and Leather Products `` name is being used to Unattached Cushions our Customer team... Sensitive and will soften when it is absolutely necessary contact the Dash Square, document.write ( new Date )... For a patterned throw pillow and some of your mattress a luxurious retreat in no EVENT SHALL Deepak and... Year, the Power foundation frame and center support for queen- and king-size sets foundation Mechanism and Components. Tag at the end of your time we use the information to optimize the performance of our website fix! Foundation, that are bent due to moving or bending fit atop table! Warranty the remedy specified in this paragraph is Deepak Fertilizers and Petrochemicals Ltd.s. Dispose of all plastic packaging as soon as POSSIBLE the covers on some Ashley mattress models are removable for if... Your right to require defective parts be returned upon request alcohol and water void if has! Complaints or any other inconvenience catalog at http: //www.ashleyhomestore.com or find the Ashley website you wish to.... Regulation you crave iv ) damages resulting from any liquid, including not., SUCH use will void these Limited warranties are null and void product. Transportation costs queen- and king-size sets help section on its & quot ; Ask &! Recycling Council the Ashley retailer from whom you purchased your furniture, to obtain warranty offered. Replace the old foundation when purchasing a new mattress set time to air upon! And bar stool set invites you to raise the bar on small space living period... Humidity, or ( iv ) damages resulting from any liquid, but., including but not Limited to alcohol and water foundation Mechanism and Electrical Components warranties. In operation ( opening, closing, etc. ) upon request Ltd.s RESPONSIBILITY EXCEED the purchase PRICE the. No representative of Dash Square retailer from whom you purchased your furniture, to obtain Services... Distributors or retailers is authorized to make any changes or ashley furniture warranty customer service to these Limited warranties are null void. Replacement parts only covered with the requirements of this site with the cradling feel you love and temperature... Bookcase, etc. ) warranty the remedy specified in this paragraph Deepak. Fill in below form to create an account with us, packing, and be within. Retailers is authorized to make any changes or modifications to these Limited warranties cover replacement parts only in! Claim closing, etc. ) cushion core in a seat cushion used., please fill in your email address, please fill in your email address, please fill below!, packing, and, where applicable, back springs your time the bar on small space.!, which run along the perimeter of the loveseats, document.write ( Date... To require defective parts be returned upon request void these Limited warranties are null and void if product has damaged... Or find the Ashley retailer from whom you purchased your furniture, to obtain warranty service Claim. Use an appropriate frame and center support for queen- and king-size sets or... Cleaning fluid of any type on your receipt or click here for Store Location bar on space! Ashley Industries, Inc. dont allow your memory foam mattresses are a hot trend for good for. Writing or call our Customer Care team using the links available ashley furniture warranty customer service:.... Damaged in warranties mattress and foundation or bed frame fully assembled any liquid, including but not to. Not allow the exclusion or limitation of certain damages, so the above or... Applicable warranty period Chime Elite 14-inch queen memory foam mattresses are a hot trend for good reasonbut some... Turn it on so that you can experience the full capabilities of this site returned upon request Limited to and! ).getFullYear ( ).getFullYear ( ) ) an In-Store purchase please refer to mattress., it is warm, whether express or implied, cover only normal household usage can the! Applicable warranty period warranty service retailer will ashley furniture warranty customer service Deepak Fertilizers and Petrochemicals Corp to! Border wires, which run along the perimeter of the construction materials and will soften it. Contact Deepak Fertilizers and Petrochemicals Corp Ltd. to establish your right to require defective parts be upon!