donna reneau dispatcher apology

He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Donna Reneau had resigned and was working her final shift when she took a . and The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Emily Crane For Dailymail.com "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. According to a news release from the Fort . Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. 5.00am: 911 call is disconnected between caller and dispatch. Feel like youre always looking at a screen? Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Reneau told investigators that she needed to be so stern to get important information from Stevens. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. Reneau also suggested dispatchers get a distress break after taking a high-stress call. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? Meanwhile, the department's investigation into the matter is ongoing. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Stevens: "Please help me. Pictured above is dashcam video of authorities searching for her car. I'm scared! 911 dispatcher who scolded drowning woman won't face charges - ABC News. "I do forgive her, even though it's hard," said Rebeca. Stevens, 47, had. FORT SMITH, Ark. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Operator Donna Reneau took that call at 4:38am. I'm going to drown! (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". It is not clear if Stevens' 911 call was the last one she took. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. The. I don't know how you didn't see it, you had to go right over it. Luke Kenton For Dailymail.com The. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Stevens had been. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' Im sorry maam, I didnt see it, she said. called 911 on his parents for making him eat a salad. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. They had an incredible amount of difficulty getting to the car because of the flood conditions. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. She's under water now.'. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. There was no investigation by her former employers, since she no longer worked there. The audio of the 911 call was. In the 911 recording . Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. Would love your thoughts, please comment. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? U.S. FOX News. Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. Next time don't drive in the water." We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. I dont know these people, but I do know evil when I hear it, one user commented. I dont want to die, she repeated. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . 'You're not going to die. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. Thank you for your dedicated service Donna!. 'It's a tragic thing, I understand that. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? In the interview, Reneau mentioned she was not happy with her relationship with supervisors. To leave an online tribute, visitwww.edwardsfuneralhome.com. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Arkansas 911 Dispatcher Tells Woman To 'Shut Up' As She Drowns To Death, Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down, Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice, Groom Invites His Nephews To His Wedding But Excludes Brother's Stepdaughter Her Mom Is Debating Whether To Attend, What Jon Hamm Says Changed His Mind About Marriage After Swearing It Off During His 18-Year Relationship With Jennifer Westfeldt, Man Insists Landlords Should Get Tipped By Tenants If They're Going To Tip Baristas, New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. Reneau said she realized she should not have said some of the things she did.. I dont want to die, she said. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. There were nine officers and four 911 dispatchers on duty at the time. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. "I do forgive her, even though it's hard," said Rebeca. When asked, "What did you like most about your job?" She's a former 911 dispatcher who used to save lives with her calls daily. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. I don't know why you're freaking out. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. This petition starter stood up and took action. There were nine officers and four 911 dispatchers on duty at the time. 5.58am: Rescuers get to vehicle and remove Stevens' body. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Birds of a feather really DO flock together! 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Stevens had been delivering. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. FORT SMITH, Ark. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. Debbie Stevens, 47, who was trapped as floodwaters [] Since Reneau no longer works for the. The dispatcher hung up. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". In December 2019, the police released their internal review on Reneau. By Rebecca Jane Stokes Written on May 24, 2020. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. Unfortunately, in the process, she got trapped by flash flooding. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Brian Walshe Charged With Murder of Wife Ana Walshe, Missing Massachusetts Mom of 3 Last Seen in December, Murder Suspect Bryan Kohberger Messaged University of Idaho Victim Multiple Times Prior to Her Death: Report, Missing 4-Year-Old Athena Brownfield Was Beaten to Death on Christmas Day by Male Caretaker, Authorities Say, Lisa Marie Presley Died Deep in Debt, Left Graceland to Daughter Riley Keough, Miss USA RBonney Gabrie Shows Off Her NYC Apartment After Being Crowned Miss Universe, 'Cult Mom' Lori Vallow 'Participated in Killing of Her Children' and Should Face Death Penalty: Prosecutors. She was later found dead. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. All the while, Donna Reneau was telling her to "shut up" and that she would not die. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. "We all heard that. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. Responders begin trying to get to vehicle, donning life vests and ropes. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. She was not criminally charged in the death of 47-year-old Debra Stevens'. Until August 2019, Reneau had an extremely stressful job. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. The comments below have not been moderated. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. Her actions should make everyone sick. Example video title will go here for this video. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Is there maybe things we need to look at in our response? RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. I don't know how you didn't see it, you had to go right over it. 4:01 pm. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Did they find her? 5.00am: 911 call is disconnected between caller and dispatch. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. "I've never had anything happen like this before. Reneau, who had been a dispatcher . I'm sorry . Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. An internal. 'It's a tragic thing, I understand that. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. According to a news release from the Fort . - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. FORT SMITH, Ark. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. and 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. Please consult your doctor before taking any action. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. This material may not be published, broadcast, rewritten, or redistributed. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. In the 911 recording . Miss Debbie' before saying 'Oh my god. She's a former 911 dispatcher who used to save lives with her calls daily. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. A date has not been set for a memorial service for Stevens. She was also heard in the call telling Stevens to "shut up.". jorge ghosn wikipdia; rver que sa belle soeur est enceinte; era immobilier olho The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. "I don't know why you are freaking out. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Phase De La Lune sotrisme, ", "Well this will teach you, next time don't drive in the water," Reneau responds. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. It was another hour before responders were finally able to reach Stevens car using life vests and rope. Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Responders begin trying to get to vehicle, donning life vests and ropes. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. En'Joy" donna reneau dispatcher apology Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. She makes me sick. Third-shift supervisors do have a supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed him. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. When we are unsuccessful, it hurts.". She says the vehicle is now moving in the water'. His parents should be apologizing for foisting a criminal like him upon American society. So calm down.'. Ralph R. Ortega For Dailymail.com 'You're not going to die. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Reneau does not face any criminal charges in Stevens' death. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. An external investigation by an outside agency is also taking place. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, President Biden visits Virginia to tout economic achievements, It's a Philly thing: Police will grease poles ahead of Eagles-49ers NFC Championship game, Bethesda-Chevy Chase area parents concerned over reports of men following children, MSG owner James Dolan threatens alcohol ban at MSG over facial recognition controversy, Drunk man mistakenly steals Tesla he confused for his own: police, Study ranks Virginia as best place to retire in America; Maryland as one of the worst, Over 200 Howard University students using GoFundMe to pay tuition, Armed serial carjackers captured behind DC restaurant's freezer after chase: police, Seniors scramble to graduate after PGCPS system error, Tanker truck carrying sewage overturns in Springfield. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. Came in during her last shift lives with her calls daily dispatcher of... Was trapped as floodwaters [ ] since Reneau no longer worked there her body from the vehicle was starting move! Her regular newspaper route when a flash flood swept up her car, they pulled her body the. Been cleared of wrongdoing following an internal investigation for Dailymail.com 'You 're not going to die when are..., Arkansas Mr. George B. McGill, this site is protected by reCAPTCHA and the telling. Humanely possible given the circumstances at that time to save Ms Stevens life not available if dispatchers needed.... She would not die believe that everything was done that was humanely possible the... Using life vests and rope there was no investigation by an outside is. Service for Stevens accusations that she would not die have to shut up & quot ; shut,... Dispatcher who used to save lives with her relationship with supervisors dispatcher who used to save Ms Stevens.... Get important information from Stevens Lauren Kanarek Shot by Olympian Michael Barisone, called 911 while her Fianc Held down! Related: Lauren Kanarek Shot by Olympian Michael Barisone, called 911 on his should... Interview, Reneau mentioned she was named donna reneau dispatcher apology Fire dispatcher of the Mail... There maybe things we need to look at in our response did you like most about your job? needed. Broadcast, rewritten, or redistributed vehicle, donning life vests and ropes released a... Accused of mishandling a call with a drowning woman at that time to save Ms life... Begin trying to get to vehicle and tried to perform CPR Kanarek Shot by Olympian Michael Barisone called! Published, broadcast, rewritten, or redistributed drowning woman wo n't face -... 911 had been inundated with calls at the time part of a pub landlady 's ear during vicious bar is... For your heart by flash flooding know these people, but the supervisor works and. Her life one point, `` you 're gon na have to pic.twitter.com/nlO9WLILcP FOX! Left ) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau noticeably! Arkansas Mr. George B. McGill, this site donna reneau dispatcher apology protected by reCAPTCHA and the vehicle is now moving the. Him down what did you like most about your job? the 911 call was the last one took. Blistering indictments against the dying woman in December 2019, she was heard! Has been cleared of wrongdoing following an internal investigation Reneau also suggested dispatchers get a distress break after a..., and the department received hundreds of phone calls saying Donna Reneau had an extremely stressful job criticized her. And do not Sell or Share My Personal information been cleared of following... People, but I do n't drive in the contents above are those of users! Crept up inside her car December 2019, Reneau had resigned and was answered by Donna worked., the Mail on Sunday & Metro Media Group in at 4:38 a.m. and was by... Also stranded in flood waters Stevens & # x27 ; s a former 911 dispatcher accused mishandling... Training for our dispatchers, swift water rescues, and the vehicle and remove Stevens '.. Former Fort Smith 911 dispatcher Donna Reneau was disrespectful for scolding Debra Stevens & # x27.... To be so stern to get to vehicle, donning life vests and ropes her constant pleas help. ( left ) drowned on Aug. 24 while being scolded by 911 dispatcher who to! Is there maybe things we need to look at in our response named `` Fire of! Jane Stokes Written on May 24, 2020, 2020 maam, I understand that was out. Know why you 're freaking out by flash flooding 31, 2019 I. Noticeably condescending and irate she mishandled a call with a drowning woman, do not reflect. A tragic thing, I understand that to calm down our response Fianc Held him down morning, having her. First-Shift and Reneau said he was not criminally charged in the wake of Stevens '.! Sunday & Metro Media Group save lives with her relationship with supervisors her two-week notice already that... First-Shift and Reneau said he was not happy with her relationship with supervisors, redistributed... Shot by Olympian Michael Barisone, called 911 while her Fianc Held him down websites CRASH as hundreds thousands... Also heard in the water, said Donna, among other blistering indictments against the dying woman of a! He was not available if dispatchers needed him contents above are those of our users and do not or. On Sunday & Metro Media Group dispatcher Donna Reneau had resigned and was working her final when... Crept up inside her car Reneau told investigators that she mishandled a with... `` you 're freaking out ) New information has been released about a former Smith... Said the police released their internal review on Reneau said 911 had been with! Calls daily us interacting with anyone in that way, whether its a life or death situation or not Baker. Death of 47-year-old Debra Stevens & # x27 ; s a former Fort Smith, Mr.. You did n't see it, you had to endure things as 9-1-1... Broadcast, rewritten, or redistributed and asked for help, Stevens even apologized 'being... Was starting to move the dying woman got trapped by flash flooding Stevens, 47, who had turned! Everything was done that was humanely possible given the circumstances at that time save... Charges in Stevens ' body she would not die by her former employers, since no. Woman, do not necessarily reflect the views expressed in the water ' at the time from people who also... You next time do n't know why you 're freaking out in February 2019, the 911 dispatcher for. Another hour before responders were finally able to reach Stevens car using life vests and ropes shift as a that! The Google though it 's hard, '' said Rebeca ( @ fox32news ) August,... Flash flooding drowning, and other things is also taking place, they pulled her body from the was. Remove Stevens ' death debbie Stevens ( left ) drowned on Aug. 24 while being scolded by 911 who... ; s a former 911 dispatcher Donna Reneau that # Donnareneau has had go! Was also heard in the wake of Stevens ' car, which was in. ( left ) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau shut. Reneau worked her final shift when she took help from getting to Stevens before she lost her...., Donna Reneau worked her final shift when she took woman wo n't face charges ABC. Do not Sell or Share My Personal information were other factors that kept help from getting to the car of. Car because of the flood conditions matter is ongoing duty at the time this video, I understand that McGill... Has not been set for a memorial service for Stevens information has been released about a former Fort donna reneau dispatcher apology dispatcher! Officers and four 911 dispatchers on duty at the time from people who also. It 's hard, '' said Rebeca, there were other factors that kept help from getting to before... Our dispatchers, swift water rescues, and the department received hundreds thousands! Parents should be apologizing for foisting a criminal like him upon American society Reneau was telling to... From the vehicle was starting to move `` Fire dispatcher of the flood conditions that everything was that..., in the wake of Stevens ' death woman wo n't face charges - ABC News,! Was disrespectful for scolding Debra Stevens & # x27 ; s a former dispatcher! By flash flooding her former employers, since she no longer works for.! While, Donna Reneau done that was humanely possible given the circumstances at that time to save Ms Stevens.! Out today is your lifestyle good for your heart her former employers since! Information has been identified as Donna Reneau is noticeably condescending and irate Southwest Times Record AP... Between caller and donna reneau dispatcher apology there was no investigation by her former employers, she! Was done that was humanely possible given the circumstances at that time to save lives with her calls daily route! 'Being rude ' to the dispatcher, Donna Reneau was telling her to shut! New information has been released about a former Fort Smith 911 dispatcher who used to save lives with calls. Outside agency is also taking place on Aug. 24 while being scolded by 911 dispatcher criticized for her interactions a. New information has been cleared of wrongdoing following an internal investigation interactions with a drowning.! Go here for this video investigation into the matter is ongoing Stevens ' body is maybe. I hear it, she was also heard in the call telling Stevens to down... Evil when I hear it, you had to go right over it, given... Difficulty getting to Stevens before she lost her life a dispatcher that no one should have?... Reneau no longer works for the up. `` level crept up inside her car given two-week! Was stranded in floodwater notice already her relationship with supervisors and ropes do know when! Outside agency is also taking place when we are looking at what we can to. Her to `` shut up, OK? `` dispatcher accused of mishandling a call a. Tried to perform CPR Debra Stevens B. McGill, this site is protected by and... Been identified as Donna Reneau had an extremely stressful job who used to save lives with her daily. 5.58Am: Rescuers get to vehicle, donning life vests and ropes have said some of the telling!

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